Modernise your business communications with Microsoft Teams Telephony Solutions

Microsoft is positioned highest on the Ability to Execute and furthest on Completeness of Vision axis in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS), Worldwide. Teams Telephony Core Functionality includes: Basic interactive voice response (IVR); Call Queueing; Group Routing – Automatic Call Distribution (ACD); Basic Reporting with Power BI; Caller ID Sharing/Masking; Presence-Based Routing; Queue Callback Function. Teams Telephony Premium includes everything in Basic Plus: Supervisor Live Monitoring; Supervisor Real-time Controls; Non-Admin Call Flow Amendment Delegation; Live Listen, Whisper, Join and Barge Call Interaction

Operator Connect allows seamless integration with trusted telecommunications providers, while Microsoft Calling Plans offer a simple, direct solution for managing call charges through Microsoft. Both options, combined with Microsoft Teams Phone, transform your communication system into a unified platform, providing employees with a primary phone number to make and receive calls within and beyond your organisation. Microsoft Teams Calling Plans: A fast and simple way to set up calling without additional technical configurations. It does not require a session border controller (SBC) or ‘voice trunk’. Great for: Getting started quickly; Simplicity that comes with an all-in-one solution; No existing on-premises PSTN infrastructure; A rapid proof of concept. Operator Connect: A quick and easy way to integrate with calling while maintaining existing service provider agreements and leveraging the customisation and flexibility of direct routing. Great for: Getting started quickly; Additional bundled/included minutes in comparison with Calling Plan bundles; Easy expansion; Leveraging Transparity’s relationship with Gamma for market-leading rates; Allowing a move to Teams telephony without having to exit existing service provider agreements Direct Routing: Highly customisable approach that allows you to maintain existing service provider agreements and use on-premises/hybrid hardware. Great for: Using existing PSTN infrastructure; PBX co-existence; Migration from legacy telephony systems; Integration of analogue devices (elevator phones, overhead paging, etc.); Leveraging Transparity’s relationship with Gamma for market-leading rates; When existing service provider agreements are in place; Regional telephony regulatory requirements (examples include India, China and Australia); Local PSTN survivability needs

Yes, existing PSTN infrastructure can often be utilised during the migration process. This ensures a smoother transition while maintaining essential telephony services.

PBX co-existence allows legacy PBX systems to run alongside modern telephony solutions during the migration phase. This approach ensures minimal disruption to daily operations and provides time to transition users gradually.

Migration typically involves assessing current systems, planning the transition, implementing new solutions, and training users. Transparity’s expertise ensures a seamless migration tailored to your organisation’s needs.

Our Office 365 consultants are experienced in handling industry-specific regulations and compliance frameworks. We customise the migration approach to meet your legal, security, and operational standards.

Analogue devices can be integrated through gateways or adapters that connect them to modern telephony systems, ensuring their continued operation without needing to replace the devices.

Transparity’s partnership with Gamma provides access to market-leading rates, reliable services, and allows Transparity to be the single-point of contact for the full solution.

If you have existing agreements in place, Transparity can work with you to develop a migration plan that aligns with your contractual obligations, ensuring a timely and cost-effective transition.

Local PSTN survivability ensures telephony services remain operational during outages or network disruptions. This is especially critical for emergency services and compliance in specific regions.

Implementing Teams telephony involves more than enabling calling features. A specialist Microsoft Teams partner can help design the right connectivity model, integrate existing telephony infrastructure, and ensure the platform is secure, scalable, and aligned with your organisation’s communication strategy.