Adoption and Change Management

Adoption and change management is about the people side of technology. It focuses on how your users and teams operate, and supports their transition to new tools and ways of working so your investment delivers lasting value.

Great tech only delivers value when people actually use it. That’s why our adoption and change management services focus on making Microsoft 365, Teams, SharePoint, and Copilot feel natural, useful, and worth coming back to, so your investment translates into real results, not unused features.

We offer everything from hands‑on end‑user training to full adoption reviews, with Microsoft 365 training, Teams training, and Copilot education all tailored to how your organisation works. In short: we help your people get confident, stay engaged, and make the most of the tools you’ve invested in.

Speak to an expert

BOOK A CONSULTATION

Your success is our priority. We’ll help you figure out your best next step, no pressure, no jargon. Just straightforward, honest advice.

Book now

Take advantage of Microsoft funding programmes

Take advantage of Microsoft funded programmes including Digital Workplace Training. As an Azure Expert MSP, we can help you access Microsoft funding that supports adoption initiatives, user training, and change management programmes across Microsoft 365 environments.

Find out more

Empowering Your Organisation with Tailored Adoption and Change Management

User adoption is often treated as an afterthought. Without it, even the best cloud technology struggles to deliver the value it promised.

To achieve real return on your Microsoft investment, organisations need more than a successful technical rollout. They need a structured approach to technology adoption. Transparity focuses on the people side of technology, combining communication planning, user support, and structured change management to help organisations embed new tools successfully.

By aligning people, processes, and technology, we help organisations increase ROI and build a culture where teams feel confident, adaptable, and ready for the next wave of digital change.

Driving Full Microsoft 365 Adoption Across Your Organisation

Want to get the most from Microsoft 365? It starts with confident users. Through structured adoption and change management programmes, we empower your people whether they are everyday users or technology champions. Our tailored Microsoft 365 and Teams training aligns with how your organisation works, helping employees adopt tools faster and collaborate more effectively. The result is stronger engagement, improved productivity, and far greater return on your Microsoft technology investment.

Managing Large-Scale Change Without the Stress

Rolling out major technology changes such as Copilot, tenant consolidation, or Dynamics 365 Contact Centre requires more than technical expertise. It requires a clear change management strategy that keeps people informed, supported, and confident. We guide organisations through every stage of change. From upskilling IT teams to building champion networks and supporting end users, our approach helps ensure that transitions feel smooth, well communicated, and successful.

Transparity supported our migration to Microsoft 365 and it was one of the smoothest technology transitions we've experienced. Their consultants were professional, thorough, and always responsive throughout the project.

Pete McGarel
Pete McGarel, London & Partners

Adoption and Change Management: The Transparity Way

Our adoption and change management services support every stage of a Microsoft technology rollout, from understanding how employees work today to sustaining engagement long after deployment.

End User Profiling

Want stronger engagement from day one? Start by understanding how your people work. We help you uncover collaboration habits, pain points, and learning styles so you can deliver support and training that truly fits, and drives meaningful adoption.

End User Communications

We’ll take care of your full communication plan, from first announcement to rollout updates. Whether it’s webinars, videos, info sheets, or drop‑in sessions, we keep your people in the loop, informed, and ready for change.

Train the Trainers & Champions

Empower your internal trainers and champions with the skills they need to lead the charge. Our sessions give them resources, confidence, and hands‑on guidance so they can support their colleagues throughout the rollout.

Technology Adoption Review

If adoption stalls, we’ll help you figure out why. Our experts analyse usage data and behaviour patterns to highlight what’s working, what’s not, and what needs tweaking. You’ll walk away with clear actions to boost engagement and keep your rollout on track.

Our Digital Workplace Experience

Transparity’s Digital Workplace team helps organisations unlock the full potential of Microsoft 365 through expert implementation, adoption programmes, and change management guidance. From Teams and SharePoint to Viva and Intune, we deliver tailored solutions that boost productivity and engagement.

With built-in security, expert guidance, and user-focused adoption support, we ensure long-term value. As a trusted Microsoft Solutions Partner with 200+ Microsoft-certified experts, we help you build a digital workplace that’s ready for the future.

Supported M365 Users

Supported Customer Tenants

The Six Core Elements of a Microsoft 365 Migration

Transparity’s change management and adoption service is crafted to integrate effortlessly with your technical deployment workstreams, ensuring a smooth transition for users as they adapt to new technologies. With a focus on digital workforce training, our approach supports your teams in evolving their daily work habits, enabling them to fully leverage the benefits of the digital workplace.

Microsoft 365 Consultancy

Implementing Copilot within SharePoint empowers users with AI-driven assistance, enhancing productivity through intelligent task automation and real-time insights.

Microsoft Teams Telephony

Drive engagement and productivity by integrating SharePoint with Teams and Microsoft Viva, aligning communication, content, and culture in one central experience.

Microsoft 365 Copilot Consulting

Rolling out M365 Copilot successfully isn’t just about turning it on, you need the right training, support, and change management to make it stick. We deliver Copilot training for both end users and champions, helping everyone get confident, work smarter, and unlock the full power of Copilot’s AI features from day one.

Microsoft SharePoint Consulting

We tailor end‑user training to give your people the confidence and know‑how to embrace new ways of working. With expert guidance and a smooth rollout, your team gets more from SharePoint.

Dynamics 365 Contact Centre

Rolling out Dynamics 365 smoothly takes more than switching systems, you need the right mix of focused training and ongoing support to make adoption stick. We deliver clear, practical Dynamics 365 training for both end users and champions

Cyber Security

Rolling out new security tools isn’t just a tech job, you need solid change management, the right training, and ongoing support to make it all stick. We deliver specialised security training for both end users and champions, giving everyone the confidence to adopt advanced security solutions

FAQS

Need to know more about Adoption and Change Management

What are adoption and change management services?

Adoption and change management services help organisations ensure employees successfully adopt new technologies and new ways of working. These services typically include communication planning, user training, champion networks, and adoption monitoring so tools such as Microsoft 365, Teams, and Copilot become part of everyday workflows.

How does Transparity customise its training for different platforms?

Training is tailored to the needs of each platform, whether it’s Microsoft Teams, SharePoint, Dynamics 365, or advanced security solutions. End user, administrator, and champion training are designed to match the unique requirements of your organisation and ensure widespread adoption.

What is the ADKAR model, and how does Transparity use it?

The ADKAR model is a proven framework for managing change, focusing on five building blocks: Awareness, Desire, Knowledge, Ability, and Reinforcement. Transparity uses the ADKAR model to guide users and leaders through each stage of change, ensuring individual and organisational success.

How does Transparity ensure sustained engagement after the initial rollout?

Ongoing support, refresher training, and readily available resources help maintain momentum and reinforce new skills and behaviours, ensuring continued engagement and value from your solutions.

Can we track our progress and measure the impact of change management initiatives?

Yes. Transparity provides metrics, feedback mechanisms, and regular reviews to help your organisation monitor adoption rates, user engagement, and the impact of the change management process.

Which stakeholders should be involved in the change management process?

Transparity recommends involving executive sponsors, project managers, IT administrators, end users, and change champions, ensuring all perspectives are considered for a successful rollout.

What are the costs associated with a SharePoint implementation?

The cost of implementing SharePoint depends on various factors, including the scope of the project, the level of customisation, and the additional tools or services required. We provide a detailed cost estimate after understanding your specific needs during the consultation phase.

What does a SharePoint consultant do?

A SharePoint consultant works with your organisation to design, build, configure and optimise your SharePoint environment. This might involve creating a new intranet from scratch, migrating content from a legacy system, improving an existing site, or integrating SharePoint with other Microsoft 365 tools such as Teams, Viva and Power Platform. Our SharePoint consultants take the time to understand your specific goals and challenges before recommending a solution.

Credentials

The UK's Most Accredited Pureplay Microsoft Partner

Transparity holds all six of Microsoft's Solutions Partner Designations and Azure Expert MSP status.

We recently became the UK’s first Microsoft Frontier Partner, a designation Microsoft only gives to a select group of AI trailblazers setting the pace for what’s next; and we're among the first wave of partners recognised for Support Services.

This secures our position as the UK's most accredited pureplay Microsoft partner, and places us in the top 0.01% worldwide.

Intelligent Automation
Migrate Enterprise Applications to Microsoft Azure
AI Platform on Microsoft Azure

Winner

2025 Partner of the Year

Nonprofit Award

Frontier Partner

Discovering and Managing Data with Microsoft Purview (Part 1)

Read article

Speak with an adoption an change management expert

Whether adoption has been an afterthought in previous technology projects, your teams are struggling to engage with new tools, or you're planning a major rollout and want to get it right from day one, our team is here to help.

Your details

"*" indicates required fields

Name*

Email*

Phone

Untitled*

Adoption and Change Management That Makes Your Tech Investment Stick