Our managed services make life easier

Think of us as your reliable, flexible, straight-talking support partner, ready to back up your in-house IT team or step in when you don’t have one at all. As your Microsoft managed service partner, we use deep platform expertise to keep everything secure, optimised, and performing as it should, so your end users always get the service they expect.

We deliver fully managed IT services, managed cloud services, and managed Microsoft services that align your technology to real business outcomes, from improved productivity to stronger security and predictable performance.

When you move your Microsoft Cloud Solution Provider (CSP) licences to us, you’ll automatically get our inclusive Essentials Support Service from our team of Cloud specialists. Want even more? You can level up to our Advanced or Premium managed services whenever you like.

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Why Choose Our Managed Services

Round‑the‑clock support

You’re never left on your own. Our UK Support Desk runs two shift patterns, and we’ve got an in‑house team in New Zealand to keep things moving while you sleep. Everyone’s directly employed and managed by Transparity, so you always get consistent, high‑quality managed IT services 24/7.

Expert engineers

We’re proud of our people. We work hard to attract top talent, and it shows. Our Service Desk is packed with passionate, highly skilled engineers who genuinely love what they do.

Customer‑focused

We support people, not ticket numbers. We know great IT support has a huge impact on your day‑to‑day operations, helping you focus on what matters most, running your business, serving customers, and supporting your team.

Issues owned to resolution

When something goes wrong, we don’t just point you elsewhere, we own it. As your technology partner, we stay flexible and do everything we can to get things sorted, rather than sticking rigidly to contract lines.

Credentials

The UK's Most Accredited Pureplay Microsoft Partner

Transparity holds all six of Microsoft's Solutions Partner Designations and Azure Expert MSP status.

We recently became the UK’s first Microsoft Frontier Partner, a designation Microsoft only gives to a select group of AI trailblazers setting the pace for what’s next; and we're among the first wave of partners recognised for Support Services.

This secures our position as the UK's most accredited pureplay Microsoft partner, and places us in the top 0.01% worldwide.

Infrastructure Azure

Specialist

Azure Virtual Desktop
Infra and Database Migration

Data & AI Azure

Specialist

Migrate Enterprise Applications to Microsoft Azure
Infra and Database Migration
AI Platform on Microsoft Azure
Data Warehouse Migration

Security

Specialist

Cloud Security
Identity and Access Management
Data Security
Threat Protection
Copilot

Modern Work

Specialist

Adoption and Change Management
Calling for Microsoft Teams
Custom Solutions for Microsoft Teams
Meetings and Meeting Rooms for Microsoft Teams
Teamwork Deployment
Modernize Endpoints
Copilot

Business Applications

Specialist

Small and Midsize Business Management
Sales
Service
Intelligent Automation

Digital & App Innovation Azure

M365 advanced specialist

Intelligent Automation
Migrate Enterprise Applications to Microsoft Azure
AI Platform on Microsoft Azure

Winner

2025 Partner of the Year

Nonprofit Award

Frontier Partner

Azure Expert MSP

Support Services

Tailored Custom Managed Services for you

We take the hassle out of IT support so you can focus on what really matters most, running your business, serving customers and supporting your team.

Our portfolio of managed services spans applications, Azure, cyber security, Dynamics 365, Microsoft 365, and SharePoint, delivering ongoing optimisation as well as day-to-day support.

We’re here to back up your in‑house IT team or step in when you don’t have one at all. We use our Microsoft expertise to keep everything running smoothly so your end users get the great service they expect.

Standard, Advanced or Premium service levels are available.

Application Managed Service

We’ll take ongoing ownership of your application with our application managed service, whether we built it or you’re transitioning from another partner. Our team blends deep Azure know‑how with application support to give you a service that keeps your app secure, stable, and performing at its best.

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Azure Managed Service

Our Azure Managed Service (AMS) keeps your Azure world simple and stress‑free. We work closely with you to tackle challenges, share insights, and guide you through key decisions, helping you build Azure confidence while keeping your business goals firmly on track.

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Cyber Security Managed Service

Get round‑the‑clock protection with our cyber security managed service. We use cutting‑edge tools and threat intelligence to safeguard your systems and data, 24/7, no breaks, no gaps.

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Dynamics 365 Managed Service

Our Dynamics 365 Managed Service is here to keep your Dynamics 365 and Power Platform solutions running like a dream. You’ll get fast access to expert support plus help evolving your setup so your sales and marketing teams always have the tools they need to stand out in the market.

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Microsoft 365 Managed Service

Rolling out Copilot agents and agentic AI? Success hinges on smart adoption and change management. Our Microsoft 365 Managed Services support you end‑to‑end, from creating centres of enablement and upskilling users to developing clear communication strategies and measuring real outcomes.

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SharePoint Managed Service

Let us take the pressure off managing your SharePoint environment. We’ll help keep your document storage secure, compliant, optimised, and reliable. Whether you want full hands-off support or just an extra pair of hands for your in‑house team, our SharePoint Managed Service help you get the most out of SharePoint.

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Case study: Oct 2025

How Leaders Romans Group Unified their Team and Drove Engagement with a Modern Intranet

Discover how Leaders Romans Group boosted communications, cut costs and streamlined document access with a modern intranet.

LRG case study

FAQS

Need to know more about managed services?

What are managed IT services?

Our managed IT services provide proactive, round-the-clock support for your Microsoft and cloud environments—so you avoid downtime, reduce internal workload, and focus on growth.

What is a Microsoft managed service provider?

A Microsoft managed service provider (MSP) is a specialist partner that manages and supports your Microsoft technology environment on an ongoing basis. This can include Microsoft 365, Azure, Dynamics 365, SharePoint, and security tools — ensuring everything is optimised, secure, and up to date, without you needing to manage it yourself.

What's the difference between managed services and IT support?

Traditional IT support is typically reactive — you call when something breaks. Managed IT services are proactive: your provider monitors your environment continuously, resolves issues before they impact users, and takes responsibility for keeping everything running. It's the difference between fixing problems and preventing them.

Do you offer managed cloud services for Microsoft Azure?

Yes — our Azure managed services cover everything from architecture guidance and cost optimisation to ongoing monitoring and incident response. We work as an extension of your team, helping you get the most out of your Azure investment while keeping your environment secure and compliant.

Can you support our in-house IT team rather than replace them?

Absolutely. Many of our clients use our managed services to complement their existing IT team — providing specialist Microsoft expertise, out-of-hours cover, or capacity during busy periods. We flex to fit your setup, whether that means full outsourcing or collaborative support alongside your team.