Modernising your finance and operations is a journey – and it starts with understanding where you are today. At Transparity, we help you assess your current systems, uncover opportunities for improvement and define a clear, achievable path forward. With Business Central connecting every part of your organisation and AI enhancing day–to-day processes, we guide you in building a smarter, more agile operational model that grows with your business.
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Your success is our priority. We’ll help you figure out your best next step, no pressure, no jargon. Just straightforward, honest advice.
Book nowTake advantage of Microsoft funding programmes for Modern Workplace deployments. As an Azure Expert MSP, Transparity can help you access funding opportunities that support your move to a modern Dynamics 365 Business Central solution, reducing implementation costs while accelerating transformation.
Find out moreDynamics 365 Contact Centre is a powerful cloud solution that brings every customer interaction — voice, chat, email, social — into one place. With clear reporting and smart analytics, your QA and Business Analysis teams get instant insight into performance, utilisation, and what’s really happening in your contact centre.
Whether you plug it into your existing CRM or use the built‑in Case Management tools, Dynamics 365 uses AI and intelligent automation to streamline communication, boost agent productivity, and create faster, more personalised customer experiences. (Want a closer look? Check out the interactive demo.)
Finance, operations, supply chain and projects all live in one platform. No more data silos. No more jumping between systems.
Business Central uses AI and Copilot to streamline tasks, reduce manual effort and provide intelligent prompts throughout your workflows.
Dashboards and analytics give you the clarity you need to make decisions quickly and confidently.
Business Central grows with you. You get security, compliance and reliability powered by the Microsoft cloud.
Using Copilot Studio, we help you deploy agents that automate invoice handling, reporting, order management and other operational tasks.
Transparity's expertise and support were outstanding, guiding us seamlessly to a successful outcome. With Microsoft Dynamics 365 Business Central, we now have a modern, intuitive system that empowers our team and strengthens our competitive edge, driving our business forward.
Israel Mello, Wasabi
Systems Manager
As your trusted Dynamics 365 Business Central partner, we make modernising your operations simple. We handle everything — from reviewing your current setup to designing, building, and rolling out a tailored Dynamics 365 Business Central solution. Every step is coordinated around your needs so you get a scalable, unified system that delivers brilliant customer service.
We combine finance, operations and digital transformation expertise to help you adopt Business Central in a structured, effective way.
We simplify and optimise your finance and operational processes so automation can work at its best.
We ensure your financial, operational and compliance data is accurate, connected and ready for AI-driven insights.
As your organisation grows, we help you extend automation, build new agents and refine your processes for maximum efficiency.
We help organisations unlock the full potential of Microsoft technologies including Microsoft 365 Contact Centre, Dynamics 365 Business Central, .
This expertise enables us to deliver fully integrated Dynamics 365 Business Central solutions that connect collaboration tools, CRM systems, and customer engagement platforms into one seamless environment.
As a trusted Microsoft Solutions Partner with 200+ Microsoft-certified experts, we help you build a digital workplace that’s ready for the future.
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FAQS
Microsoft Dynamics 365 Contact Centre is a cloud-based solution designed to help organisations manage their customer interactions across multiple channels, such as phone, email, chat, social media, and more. It integrates seamlessly with other Dynamics 365 applications, providing a unified view of customer data and empowering agents to deliver personalised service.
Dynamics 365 Contact Centre is designed for organisations of all sizes across various industries. Whether you have a small support team or a large, global contact centre, the solution can be tailored to your needs.
Yes, Dynamics 365 Contact Centre supports integration with a wide range of third-party applications and services via APIs and connectors, enabling you to extend its functionality to fit your business processes.
The platform offers extensive customisation options, including workflows, agent scripts, reporting dashboards, and automated processes. You can tailor the contact centre to match your organisation’s branding and operational requirements.
AI capabilities include sentiment analysis, real-time suggestions for agents, intelligent routing, automated responses for common queries, and forecasting tools for workforce planning.
Absolutely. The platform’s automation features enable you to automate repetitive tasks like ticket creation, follow-ups, data entry, and even customer engagement through virtual agents or chatbots.
Licensing is flexible and based on user or agent seats, with different tiers depending on required features. Transparity can utilise our broad experience to advise on the best licensing model for your needs.
A Dynamics 365 Contact Centre partner helps organisations design, implement, and optimise their contact centre environment using Microsoft technologies. This includes assessing existing systems, deploying Dynamics 365 solutions, integrating communication channels, and ensuring teams adopt the platform successfully.
Credentials
Transparity holds all six of Microsoft's Solutions Partner Designations and Azure Expert MSP status.
We recently became the UK’s first Microsoft Frontier Partner, a designation Microsoft only gives to a select group of AI trailblazers setting the pace for what’s next; and we're among the first wave of partners recognised for Support Services.
This secures our position as the UK's most accredited pureplay Microsoft partner, and places us in the top 0.01% worldwide.
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