Dynamics 365 Enhanced Support Services

Get the support you need around the clock with guaranteed SLAs and experts on hand. Whether you need our experienced helpdesk to resolve everyday snags or want to enlist the help of a seasoned expert, our incident support is there when you need it.

Your sales and marketing team use technology every day to get the job done, and rely on your CRM to create unforgettable customer experiences. Your cultural DNA informs the configuration and operation of your CRM Sales & Marketing solutions so they need more than standard MSP break/fix support.

Get instant access to view and download your billing and licensing information through our Control Centre Portal with annual licensing reviews to make sure you’re only paying for what you need. Instead of raising a ticket with the helpdesk, you’ll be assigned a dedicated administrator to offer you a familiar face for licensing queries.

Microsoft’s extensive technology stack offers solutions for every business. Microsoft Dynamics is a powerful set of tools with a range of licensing options. We offer an annual review to make sure you’re on the right licensing for you, so your licensing is always optimised for your configuration, utilisation and spend.

Access our Training and Adoption Portal (TAO) for on-demand learning with 1500+ hours of training videos and course content. Empower your team to maximise Dynamics 365 use, allowing them to learn independently and test their knowledge through quizzes.

Our experts will conduct an in-depth review of your licensing every 6 months to make sure your licensing is optimised against your spend. We’ll provide a report highlighting key areas of improvement so you always know where you stand.

Our security specialists review your Azure Active Directory identity system every three months, ensuring user access stays current and secure. We follow Zero Trust principles, and if issues are found, we provide hands-on support for remediation as needed.

You’ll have your very own assigned Service Delivery Manager to make sure everything stays running smoothly. They’ll provide monthly service reports and quarterly activity summaries including trends, areas of concern and improvement recommendations.