How Transparity Delivers Service Transformation
Create outstanding service experiences with AI
Creating outstanding service experiences starts with understanding where you are today and where AI can unlock the most value. At Transparity, we guide you through that journey – helping you assess your service model, streamline operations and adopt new ways of working with confidence. With Dynamics 365 connecting your case management, field operations and contact centre activity, we help your teams deliver fast, reliable and consistent service across every channel.
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Find out How Microsoft Programmes can Fund Your Business Applications Journey
Take advantage of Microsoft funding programmes for Modern Workplace deployments. As an Azure Expert MSP, Transparity can help you access funding opportunities that support your move to a modern Dynamics 365 Contact Centre solution, reducing implementation costs while accelerating transformation.
Find out moreKey benefits of AI service transformation
Resolve issues faster
Give agents quick access to case history, knowledge and AI insights so they can resolve issues with confidence.
Improve customer experience
Offer seamless service across voice, chat, email and digital channels with consistent, guided workflows.
Empower field technicians
Technicians get real-time schedules, asset history and AI-assisted knowledge searches - reducing the need for repeat visits.
Automate the everyday
Let AI agents handle repetitive tasks like triage, follow-ups, data entry and documentation so teams can focus on what matters.
Transparity's expertise and support were outstanding, guiding us seamlessly to a successful outcome. With Microsoft Dynamics 365 Business Central, we now have a modern, intuitive system that empowers our team and strengthens our competitive edge, driving our business forward.
Israel Mello, Wasabi
Systems Manager
Service operations expertise
We help you redesign case management, service workflows and employee roles to unlock the full value of AI.
Connected field and contact centre approach
Our consultants bring service, dispatch, back office and contact centre operations together to create one integrated service model.
Embedding human and agent collaboration
We introduce AI agents safely and effectively, ensuring clarity, alignment and trust across teams and SLAs.
Continuous optimisation and innovation
We work with you to refine processes, extend automation and evolve your AI capabilities as your needs grow.
Our Business Applications Experience
Transparity’s Biz Apps team helps organisations unlock the full potential of Microsoft technologies including Microsoft 365 Contact Centre, Dynamics 365 Business Central.
This expertise enables us to deliver fully integrated Dynamics 365 Business Central solutions that connect collaboration tools, CRM systems, and customer engagement platforms into one seamless environment.
As a trusted Microsoft Solutions Partner with 200+ Microsoft-certified experts, we help you build a digital workplace that’s ready for the future.
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Supported M365 Users
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Supported Customer Tenants
Service Transformation use cases
- AI-assisted case resolution and automated customer communication.
- Omnichannel customer care with intelligent routing across all digital and voice channels.
- Proactive maintenance using rules, IoT signals and scheduling automation.
- Field technician support with Copilot searching documentation to surface answers instantly.
- Automated service workflows powered by custom Copilot agents.
- Frictionless self-service using conversational bots and guided resolution paths.
Credentials
The UK's most accredited Pureplay Microsoft Partner
Transparity holds all six of Microsoft's Solutions Partner Designations and Azure Expert MSP status.
We recently became the UK’s first Microsoft Frontier Partner, a designation Microsoft only gives to a select group of AI trailblazers setting the pace for what’s next; and we're among the first wave of partners recognised for Support Services.
This secures our position as the UK's most accredited pureplay Microsoft partner, and places us in the top 0.01% worldwide.
Infrastructure Azure
Specialist
Azure Virtual Desktop
Infra and Database Migration
Data & AI Azure
Specialist
Migrate Enterprise Applications to Microsoft Azure
Infra and Database Migration
AI Platform on Microsoft Azure
Data Warehouse Migration
Security
Specialist
Cloud Security
Identity and Access Management
Data Security
Threat Protection
Copilot
Modern Work
Specialist
Adoption and Change Management
Calling for Microsoft Teams
Custom Solutions for Microsoft Teams
Meetings and Meeting Rooms for Microsoft Teams
Teamwork Deployment
Modernize Endpoints
Copilot
Business Applications
Specialist
Small and Midsize Business Management
Sales
Service
Intelligent Automation
Digital & App Innovation Azure
M365 advanced specialist
Intelligent Automation
Migrate Enterprise Applications to Microsoft Azure
AI Platform on Microsoft Azure
Winner
2025 Partner of the Year
Nonprofit Award
Frontier Partner
Azure Expert MSP
Support Services
Support Services
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Building better workflows
May 11, 2023
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Transparity Dynamics certified as a Microsoft Catalyst Partner
Mar 22, 2023
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Transparity Dynamics Recognised with Business Applications Solution Partner Designation
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Data consultancy
Introducing Microsoft Dataflex for Teams
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Transparity announce partnership with Pythagoras
Apr 30, 2019
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