How Leaders Romans Group Unified their Team and Drove Engagement with a Modern Intranet

Leaders Romans Group (LRG) needed a modern, connected intranet to unify and boost engagement with their 3,350-strong team

Following a major rebrand, internal surveys revealed widespread frustration with their AWS-hosted intranet, poor document discovery, and overwhelming email volumes. To remedy this we implemented a SharePoint intranet that transformed internal comms, reduced risk and cut overheads. The LRG team saw better access to the information they need and significantly improved engagement from across the business

Easier access

Better, easier access to information

Team engagement

Significant improvement in team engagement

Improved communications

Streamlined and simplified communications

The new platform is more than just a comms tool. It’s a foundation for culture, collaboration, and productivity. We’re already seeing the difference in how our teams are engaging.

Hannah Cooper
Director of HR, Leaders Romans Group

The Challenge

Managing 73,000 properties across 300 branches and 3,350 team members across the country, Leaders Romans Group (LRG) needed their communications to bring it all together. After undergoing an extensive rebrand project, LRG wanted to ensure their communications were cutting through the day-to-day noise and that the team felt connected wherever they were. The team conducted a review of the performance of their internal comms and found the engagement on their existing solution wasn’t where they needed it to be.

Transforming internal communications

Internal engagement surveys revealed a frustration with the existing intranet, finding it difficult to use, rating content discoverability low and an overreliance of email communications. Team members reported feeling overwhelmed with email communications and were struggling to keep up with important updates.

Tooling ROI & productivity

Although Microsoft 365 tools were in place across the business, they found they weren’t being leveraged effectively or seeing the full return on their investment.

Reducing risk

LRG’s existing intranet was hosted in AWS, which was out of step with the rest of the technology stack. Additionally, it was becoming a maintenance headache as it had been managed by a single developer who had since left the business. LRG’s team knew they needed to bring their intranet back in line with the rest of the business, cut unnecessary costs and reduce risk with a new solution.

Document discovery

With documents fragmented across SharePoint, legacy file shares and OneDrive, LRG’s team found document management and discovery a significant challenge. With vital documents hidden amongst an unclear file structure, the team knew they needed to take a fresh look at their document discovery.

The Solution

With ambitious plans to enhance employee experience, LRG’s leadership knew they needed a more engaging, cohesive and cost-effective solution, quickly.

We worked with Leaders Romans Group to design and deliver a modern, SharePoint-based intranet that would support their goals for engagement, usability and strategic alignment with Microsoft 365. The first step was delivering some quick wins, starting with a high-impact landing page to start bringing value to the team within the first quarter.

Our solution was delivered quickly, tailored to the unique needs of LRG:

We implemented a SharePoint intranet, eliminating the risk and associated cost of their legacy AWS solution.
We tailored the environment to be cohesive with the LRG brand, making it instantly recognisable across the business.
We built the intranet with user experience in mind, ensuring a simple-to-navigate, user-friendly interface and structure.
Governance and sustainability built in from day one, so the platform can evolve without dependence on specialist developers.

With a strong focus on adoption, we collaborated closely with HR and IT teams to ensure the rollout would resonate across departments, from estate agents on the high street to support staff behind the scenes.

The Outcome

Leaders Romans Group now has a modern intranet experience that reflects the brand, reduces complexity, and sets the stage for long-term transformation.

While still in early phases, the business is already seeing promising signs of:

Increased employee engagement with internal content and resources
Reduced reliance on email through targeted news and streamlined document access
Lower operating costs by decommissioning the legacy AWS-hosted platform
Greater alignment with Microsoft 365, enabling a more consistent digital workplace experience

About Leaders Romans Group

Leaders Romans Group (LRG) is one of the UK’s largest property services groups, managing 73,000 properties and delivering £3.6bn in property sales in 2024 alone. With 300 branches nationwide and 3,350 local experts across the country, LRG are one of the nation’s most established property services groups